Managed Securtity Services

Posted by hery , , Wednesday, February 29, 2012 9:39 PM


From mom and pop and start-up shops all the way up to large corporate offices, the need to protect against network security breaches remains the same. Viruses that attack computer networks can result in compromised data, a loss in confidence from a company’s customers, and the diversion of resources - man hours, money, and software - to address the problem. To combat these issues, it all comes down to effective IT business continuity planning.

Our’s Managed Security Services ensure that a company’s network, whatever the size, remains protected from a range of security breaches. The IT consulting firm has designed its MSS to offer continuous protection, 24 hours per day, that monitors and performs maintenance checks on a company’s computer network. When implementing Managed Security Services, the strategies need to protect a computer network as it is currently designed, but it also needs to be scalable, so that it can adapt to the growth of a company.

The objective for an IT consulting when putting Managed Security Services in place is that they allow individuals who have been granted access to the network the ability to access the Internet and other data, while simultaneously restricting those who have not been given access. For Our, this goal is achieved by leveraging the latest platforms and advanced security procedures.

For companies that are not ready to put a full MSS strategy in place, IT support companies like Our offer a service where they can assess the strength of a network. This service enables IT consultants to pin point weaknesses where potential cyber attacks can occur and diagnosis the issue in an expeditious manner. The problem with merely addressing weaknesses within the current network configuration versus implementing Managed Security Services, is that the former is a patchwork creation, not designed to work as a one fluid system. The latter, on the other hand, is a system that is designed to adapt to the changing circumstances and needs of an organization.

Regardless of whether you decide to address the potential weaknesses in your current network configuration or implement Managed Security Services, allowing IT outsourcing companies to make recommendations about how to protect your data and company can give you the peace of mind that comes from knowing that you are protected.

If you’re located in Torontor or the Greater Toronto Area and are looking to ramp up your company’s network security features, or build solutions from scratch, visit managed hosting company  to learn more about their securty solutions and the other infrastructure support services.

0 Comments

What is Search Engine Optimization?

Posted by hery , , 9:37 PM

Search engine optimization commonly referred to as SEO is the process of optimising the results of a search engine. These days most of the organisations display their products and services on the internet by creating their own websites. These websites contain the exceptional features of the company's offerings. Thus, it is likely that if someone visits a company website, he/she may like its product and end up buying it. This is very important for any organisation as it can influence its sales, and impact its success and growth. The objective of SEO is to direct traffic to a particular webpage.

SEO can ascertain a higher ranking in search results. A website gets higher ranking when it is search-engine friendly and is visited more often by the searchers or has more traffic. SEO can greatly improve the quality and volume of real time traffic towards any website. It is a technical marketing tool that can boost the business of any company. SEO is a tool used to make a site relevant in the search engine reuslts page given the set of keywords typed by the searcher. A website’s relevance is increased by understanding the functioning of search engines and the searches performed by people.

The time required to optimise a website depends on the product or service offered by a company. If the product or service offered by an organisation is not very common, the website can be optimised in a very short time, without putting much effort. However, if the product or service is common and has a great deal of competition, optimizing the website may require a lot of time and effort. It important to understand the functioning of various search engine algorithms. While optimizing a search engine, it is also important to identify the elements that help in getting real time traffic. A company’s website should be designed in a way that its coding, structure and presentation; attract more and more traffic. Any issues that may limit traffic towards the website should be eliminated.

Search engine optimization is also attained by inserting special content such as blogs or articles on the webpage. One can hire professional optimiZers for optimising their website. SEO is vital for the growth of your business. If proper attention is paid to this aspect, your business can easily grow by leaps and bounds.

0 Comments

General SEO Guidelines to ensure success in business

Posted by hery , , 9:36 PM


SEO is an abbreviation for Search Engine Optimisation. It refers to the practice aimed at improving the ranking of a website when a search is performed in the major search engines. A good ranking in search results for a set of key words is essential for any business as users have the propensity of visiting web pages that appear high in the rankings. Thus, high ranking translates to increased traffic to your website. Nowadays, people depend on the internet for their shopping needs. Therefore, a good ranking in search results would ensure high traffic, which can greatly help in increasing the sales of a company.

SEO is not a onetime process. It is a continuous process that improves your website on a regular basis so that it becomes the most relevant search result for a set of keywords. It is very important that your website is evaluated and maintained on a regular basis so that it does not become obsolete in the rapidly changing world of Information Technology.

Some general SEO guidelines suggested by professionals and experts, to optimise your website are as follows:

You can divert more traffic towards your website by designing a simple and attractive website. You should design your website by keeping the focus on your target audience. It should be user friendly and should contain content that can be easily understood by the users. The website should be free from any HTML errors and have distinct title tags.

The website should provide easy navigation with the help of a site map. The site map should allow users to browse through different pages in a convenient manner. It should have clear tabs that facilitate easy navigation.

The most important elements should be displayed using texts rather than just images. This aspect is important because the text can be easily understood by visitors as well as the search engines.

The website content should be informative and easy to comprehend. It should be presented in a structured format. It is advisable to use the common keywords and related keywords that users may use while performing a search.

It should be ensured that your website visitors have a delightful experience. A website liked by the visitors is bound to get a good ranking in the results of various search engines.

You should practice the above mentioned guidelines to ensure good search engine ranking and to increase the traffic to your website. You should also avail the services of SEO experts or professionals as these people are always updated with the latest trends in Search Engine Optimisation.

0 Comments

The Importance of Quality Support for Tech Products and Services

Posted by hery , , Tuesday, February 28, 2012 11:26 PM


Chances are you'll encounter a problem that might compel you to reach for that phone or get online to send an email or chat with a technical support agent. In today's modern world, where almost everything is run by computers, getting quality service is something that you should value.

When buying or subscribing to anything, you should always look closely on the type of service the company offers. More than the commodity or service that you will buy, quality support is an essential component that you should always consider.

Keep this in mind: going cheap doesn't mean you'll save money; you have to go for the experience! You get what you pay for!

If you go for products that are cheap but have lousy sales service, you will only end up frustrated as to why you have purchased it anyway. So your next step will obviously be to buy the other product, with high quality and awesome after sales support system even if it's a bit more expensive.

Companies usually outsource their staff somewhere where labor is cheap. As such, they oftentimes don't have control over their after sales service.

It has been proven time and again that a cheap product easily gets broken. What do you expect from something made out of low quality components? Of course, their only destination is the trash!

For example, it's not worth it to get a tablet that claims to have the same specs as that of a high quality, branded tablet such as an iPad when you know that after a few months, you will already start to experience problems with it. Worse, you can't get proper technical support to help you resolve the issues you're experiencing.

All the while, you thought that you were able to save loads of cash. Perhaps, you even affirmed yourself of how wise you were for choosing a certain product that does the same thing as the branded one; that for a fraction of a cost, you were able to get the best deal.

Think again, since the product you got did not live up to your expectations and you immediately experienced problems with it, then it is safe to say that you did NOT make a wise investment after all.

The Internet is such a vast tool where you can find just about any information you need. Use it to your advantage!

Do your research and check the forums before you buy something. Know what others have to say about it before thinking of how much it actually costs. The experience is more important that the price.

You will only be wasting money if you get something that will only last for a short period of time. It would initially be a cheap purchase, but in the long run, it will definitely appear to be more expensive.
In short, you have to consider various aspects when you purchase any product or service. Give high regard to quality other than the price, and you will definitely prevent yourself from getting upset when it breaks down, and you cannot get the proper technical support.

0 Comments

Manage Your Communication Needs through OnXMedia

Posted by hery , , Friday, February 24, 2012 3:15 AM

Every organization utilizes numerous applications such as audio and video calling, SMS, email, and chat to fulfill its communication needs. It can be quite chaotic to manage all of these applications through the separate software. OnXMedia is a perfect solution to this problem. This multi-channel PBX software can easily manage the various applications used for communication.

OnXMedia is equipped with an auto and predictive dialer feature which is very useful for managing call campaigns. Its automatic call distribution (ACD) tool facilitates call management and reduces the response time by playing a personalized greeting instead of a ring tone. This feature helps in queue management and reduces the number of abandoned calls. It also has an inbuilt CTI link that displays a script containing important details about the clients that are required to process the calls efficiently. It also manages inbound calls with the help of various features like automatic call back, interactive voice response, voice mail, and call re-routing.

OnXMedia has an intelligent feature called skill based routing. This feature allows you to distribute calls among your agents according their skill sets and skill set requirements of the calls. Every call received or made from a call center is not same and each one needs to be handled in different ways. It is not possible for an organization to train all its agents on all skill sets as it can be a very expensive exercise. Most of the call centers have different teams that are grouped according to different skill sets. Automatic call distribution allows you to specify the skill level requirements of a call. It also classifies agents according to their skill sets and automatically distributes calls by matching the skill set requirement with the skill level of the agents.

OnXmedia also enables you to manage your emails with the same ease as your calls. Nowadays, emails are the most prominent form of communication. Organizations may receive hundreds or thousands of emails each day, whether from clients, suppliers, business partners or stakeholders. Proper management of emails is essential for the successful operation of a business. This software allows you to segregate emails based on various keywords and their priority level. These emails are then routed to agents for handling. The software also generates various reports to monitor email management.

OnXMedia allows you to communicate with your clients through the preferred media of their choice such as calls, emails and chat, giving you the freedom to use the web and video calls for interacting with your clients.

0 Comments

Effective Debt Collection Software

Posted by hery , , 3:15 AM

Proper management of funds is very important for the successful functioning of every organization. A business is involved in various transactions and sales are the source of revenue. These sales are not necessarily done with direct payments. In some cases, businesses sell goods on credit to attract more buyer, and sometimes they also give loans to clients. It is very important that debt is collected on a timely basis, otherwise an organization may face huge losses because of the amounts they are owed.

Since the collection of debt is very critical for any organization, businesses have debt collection policies that focus on realizing debts in such a manner that they do not impact business relations. Debt collection software can be very helpful in collecting debts. It enables you to send reminders to your debtors through various mediums such as emails, letters, faxes, calls or SMSs.

Debt collection software facilitates the process of debt collection in a cost-effective manner. This software utilizes the useful features of Hermes Eagle. This predictive dialer improves the efficiency of your collection agents by automatically dialing phone numbers of the defaulters, identifying wrong numbers, leaving messages on voice mails or answering machines. It even manages call backs, sends SMSs and emails.

Debt collection software can help in designing an interactive voice response (IVR) scenario in such a way that it automatically dials the numbers of the debtors. It also informs them about their account details by playing a customized message. This message contains important details such as the account number, amount due, days past due, and the payment terms. The messages are automatically customized depending on the delinquency stage of the account. The advantage of the IVR is that you can reduce the burden of debt collection agents. It can even send SMSs to debtors reminding them about their account details. The software can also leave messages containing the account details and number of failed attempts made to reach the debtor.

Debt collection software also has an integrated scripting tool that enables the collection agents to access all of the details about the debtors such as account details and account history. The agents can easily process collection calls and will be able to take credit card payments over the phone, update information on the account, process transactions of different types and request authorizations. The predictive dialer filters out the non-productive calls such as wrong numbers from their campaign. Thus, the agents do not have to waste time and their productivity is enhanced.

0 Comments

Get the Most Out of Your Network in 2012 with IT Managed Services

Posted by hery , , Thursday, February 23, 2012 10:03 PM


With the New Year already in full swing, it’s time to think about the best way to optimize the performance and efficiency of your business; that is, if you haven’t done so already. One way to reach this goal is to reaching out to IT outsourcing companies like Nanotek Consulting Corp. They can assess the overall strength and discover the weaknesses within your network configuration. Nanotek is a first rate IT consulting firm that offers a range of services that will enable you to leverage new technologies and security standards that can save your business both time and money.

Nanotek’s Disaster Recovery Service is a valuable contingency plan that any company or organization can benefit from. Having an IT disaster recovery plan in place means that you are taking the necessary steps to safeguard and mitigate against circumstances that are unpreventable; these circumstance could cause a loss in valuable data or a wider security breach that can directly affect your company’s growth.

One of the ways that an IT disaster recovery plan can help your business is by reducing the downtime after a catastrophic event and improving overall employee productivity. The IT consulting firm provides each of its clients with a customized solution that meets their specific needs and long term business objectives. Nanotek enables its clients to virtualize much of their network configuration; this service works better from an operational stand-point, for employees who have been granted access to the network. Additionally, companies that leverage visualization as a business tool hedge against the risk of damage associated to physical infrastructure.

Nanotek has extensive experience dealing with disaster recovery for a range of companies operating in different industries. The IT consulting firm successfully managed a disaster recovery for a local real estate agency that had damaged infrastructure as a result of rain that leaked in from a roof that was being repaired. With a quick assessment of the situation, Nanotek was then able to isolate the damaged areas and replace equipment, all within the short span of a few hours. This minimization of downtime meant that the real estate agency had could return to normal business very quickly.

One of the major competitive advantages that Nanotek offers its clients is the opportunity to cut ineffective spending. With tight margins, companies are forced to use the resources that they have in the most effective manner possible. Nanotek can provide your business with the infrastructure support services that it requires to make 2012 a more successful year. Visit Nanotek.ca to learn more.

0 Comments

Gain a Competitive Advantage by Outsourcing IT Functions

Posted by hery , , Sunday, February 19, 2012 10:27 PM


With the pressures of the global financial crisis and increasing business competition, enterprises need to find ways of lowering their production costs while delivering returns to their shareholders. Organizations in Canada have taken prudent approaches with a new strategy: "IT outsourcing – the new way small and medium businesses are staying competitive in Canada."
With this approach, companies will be able to effectively cope up with new and increasing competition. Some IT functions that can be outsourced include website developments, network management, system administration, application development, help desk support, database administration, and data conversion, among others.
Outsourcing is basically the strategic use of outside resources to perform activities or job functions that were traditionally done internally within the organization. Through outsourcing, an enterprise will contract out an experienced third party provider, on either a short to long term basis. The third party contractor will be legally mandated to perform certain job functions on behalf of the organization.
Many Canadian small and medium size enterprises are shifting towards IT outsourcing as a cost cutting strategy. These companies have realized that there are savings and efficiency benefits to non-core in-house activities are outsourced to third party providers. Some of the key benefits of outsourcing IT functions include:

Controlling capital cost: Cost cutting is a key factor to consider when outsourcing IT services. When these services are outsourced to third party contractors, the fixed costs are immediately converted into variable costs in the company's balance sheet, and capital is released for re-investment in other promising areas of the business. Such a strategy will also allow the business to avoid high expenditures in the initial stages when it is being started. This will make the company very attractive to potential investors because the extra capital can be channelled to other revenue producing activities.

Reduced labour cost: Hiring a certified IT expert is very expensive, and temporary employees tend not to live according to the company's expectations. When services are outsourced, third party providers normally bill their clients at a fraction cost of what the service would cost the company if it was done internally. When key IT services are outsourced, the company can focus on its core business without necessarily worrying about who is going to accomplish a certain task.

Expedient delivery of projects: It can be very difficult to find the right people when embarking on a new project, and training may take weeks or even months. When IT related tasks are outsourced, it is possible to find an outsourcing provider who will start the project immediately. This is because third party providers are usually equipped with the required calibre of staff.

Enhanced efficiency: When non-core activities like IT have are outsourced to a third party provider, the company can concentrate on other income generating strategies such as research and development, marketing, and logistics. Savings can therefore be passed on to the consumers as discounts. In the long run, this will make Canadian companies more competitive.

Reduced risk: Technology tends to change rapidly and when non critical functions are outsourced, the third party provider will manage such perceived risk on behalf of the company.
For these reasons, enterprises with the desire to grow their balance sheets can embrace IT outsourcing as a cost cutting strategy.

0 Comments

It Support and Solutions That Save Time and Big Money

Posted by hery , , Friday, February 3, 2012 2:20 AM

Managing business and earning profit from it is a challenging task today. The uneven economic conditions, competition and ever increasing running costs are making life difficult for the business owners around the globe. In these difficult situations, the success of a business lies in saving money, and increasing the productivity. Using information technology to the maximum possible range would not only save big money for the businesses, but also increases the productivity and gives peace of mind. Here, are some of the effective IT solutions that can help you save money.

SaaS solutions:

It’s always difficult to get the right software that suits your business. Custom software development could prove big on your budget and could be time taking. With SaaS, the internet based software solution; you could get the desired platform up and running with no extra investment. SaaS solutions cost you quite less than the custom software development because you actually rent the licensed software and hardware equipment from the IT solutions company for a low monthly fee.

Managed Services:

The installation and maintenance of IT infrastructure in your office involves a lot of money. You need to spend big on buying hardware equipment such as data servers and software licenses. With managed services, you can have the IT operations run remotely thus saving time and money. Some of the managed services include:

  • Virtual private network or VPN.
  • Remote network monitoring.
  • Desktop and security monitoring.
  • Remote data backup.
  • Messaging, call center and technical assistance.
  • VOIP - (Voice Over Internet Protocol)



Virtualization:

Why maintain so many physical servers when we can actually create many virtual servers on one physical server? Virtualization allows a company to run virtually multiple systems from a single physical server. Each virtual system on a server gets its quota of computer resources. Virtualization drastically reduces the investment on computer hardware and its maintenance.

VOIP:

With IP telephony, the businesses can setup an efficient and flexible communication system that works anywhere, anytime with the help of an internet connection. VOIP gives the power of flexibility and customization that we normally don’t find in traditional phone setups.

Live conferencing:

Teleconferencing allows businesses to conduct live interactions, discussions, and meetings etc. Teleconference is a web based service that comes in handy for businesses in strengthening communication within an office between administration – employees, or employees – employees, or business – clients. The teleconference concept empowers a business with better communication platform and saves some valuable time and travel expenses.

1 Comment
Subscribe to: Posts (Atom)